Over 20 years of research finds that a climate of psychological safety (i.e. a climate of Growth rather than Survival) is linked to improved error reporting, improvements in quality, engagement and higher levels of performance.
As recently as 2016, Google’s Project Aristotle found psychological safety to be the single most important factor differentiating high performing teams from those that were less successful.
Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes.
Triggering someone into Survival has a lasting impact: “…people exposed to rudeness are three times less likely to help others and their willingness to share drops by more than a half.”
Adapted from Christine Porath (2016). Mastering Civility – A Manifesto for the Workplace.
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